Service commitment
Service tenet:
"Customers first" is Pu-Luo Republika company's service tenet. All user requirements-centric, unceasingly for the user to create the best possible service and value are Pu Luosi customer service goals.
Before-sale service
1. pre-sales technical support
According to the specific needs of the user site, Pu Luosi industry limited company to provide total solutions technical support. Programme seeks to enable users to access more secure, more cost-effective products and systems.
2. pre-technical communication
Pu Luosi industry limited company is pleased to provide users with pre-sale technical exchange service. Through face-to-face communication, allowing users to better understand and master the knowledge of power supply system.
3. customized solutions
Pu Luosi first-class technical team to target users of power environment and equipment requirements, provides customized power solutions, add value to the user.
In-sale service
Pu Luosi professional and technical personnel of the company to provide users with a range of professional services such as installation, commissioning. From the machine, the battery cabinet installation, to the construction of monitoring system, all services to customer satisfaction as the principle.
After-sales service system
1. warranty
Buy Pu Luosi products can enjoy the warranty service within the warranty period, all parts for the original product. Out of warranty products, customers can still enjoy Invt company perfect after-sales service.
2. the inspection
Pu Luosi inspection service customer service according to user requirements, product maintenance and repairing of user sites. At the same time, as user needs change, Pu-Luo company will give users to develop solutions that meet the requirements.
3. maintenance
Pu Luosi company providing maintenance service allows you peace of mind to use the full range of power products. During the maintenance period, Pu-Luo company will assume all maintenance and repair work.
To enable users to better understand, grasp and apply power systems, Pu Luo companies provide various types of technical and business training.
1. product training
Product covers for level UPS product principle, design methods, critical circuit analysis and failure mode analysis courses, designed to allow user agents to better grasp the power supply product expertise, in order to better select and configure appropriate to actual project's high cost of power supply system.
2. operational level training
Covers site installation, commissioning, maintenance and operation training, you can allow users to better grasp the power supply system details in the construction and application of knowledge.
3. the system-level training
System includes batteries for level calculation method, the distribution system design, configuration and troubleshooting for remote monitoring and control system design, system, and so on. These courses are comprehensive knowledge allows users to fully grasp the power supply system.
